My job as a travel Consultant still feels very new at times even though I have been working in this field for more than a year. Just like Kung Fu there is a solid base of knowledge that first needs to be learned. Once that base has been established, a persons knowledge keeps growing through continued learning and experience. Travel trends and the industry are always changing so opportunity for learning will always be there.
The agency I am working with was chosen carefully and this week really reinforced my decision to be part of their team. The atmosphere is a lot like being on the I Ho Chuan team. We have a number of experienced agents/black belts and there are always some newbies and everyone else in between/Q belts. The training is on going and support is always available. It is also suggested that everyone completes a goal sheet for the upcoming year. I completed my and actually found it not as difficult as I had anticipated, which I attribute to being part of the I Ho Chuan team.
Something I noticed early on was the amazing relationships the other consultants were building with their clients. Customer service goes beyond what you would normally see. One of the consultants always gets up from her desk and walks her clients to the door when she is done. I have witnessed a number of consultants and clients hug each other. Some of the consultants even receive gifts from a few of their regular clients occasionally. These are people that care about the job they are doing, each other and their clients and it shows.
This week I had a client come back and book an Alaska cruise and land tour with me. She also brought another couple with her. It's always great to get repeat business and referrals as well, but even better was the hug I got from one of the ladies as I had come around to the front of my desk to thank them and say good bye. What a wonderful feeling!
Happy New Year everyone!
Michele Ward
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